To place your order: 1. Add the desired item and quantity to your cart 2. Click the shopping cart icon. Review your order and click Continue Checkout.
Sign in or Register. Confirm your shipping details and payment method, click Continue Checkout. I ordered a standard-size dress, not a custom-made one.
Why is it taking so long? All of our dresses are made from scratch, whether you ordered a standard or custom size, both require tailoring time. Please check the tailoring time on the product page.
You can log in our website with your email and track your order status in “My orders” if you placed the order under your resigerred acount.
If the order was placed without signing in, you could just use “look up a single order” function to track your order.
Please refer to the following steps: 1. Go to Sign In My Account at the right top of our website. Click “order status” 3.
Enter your Order Number and Email Address to see your order details. Currently, you can receive an order within weeks.
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Normally it takes days for tailoring and days for expedited shipping. Please kindly refer to our Size Chart to choose the correct size.
If your measurements align with our size chart, I suggest you choose standard size.
If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you. Will my item be exactly the same color as what is shown on your website?
Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric.
Colors are subject to the actual dresses you get. We suggest you order a fabric swatch to view colors in person. Could we get color swatches to see what the colors look like in reality?
They take anywhere from business days to arrive. Order swatches.
To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.
Currently we can only add spaghetti straps and remove trains for some of our dresses. For other changes, you can Contact US for more information. Please click this link.
To send a wire transfer, just submit instructions to your bank, and provide the information about our account you can find this on the order details page.
After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from.
You can also choose to chat now or email us. If you have an unpaid order and want to use a different payment method, it’s easy: 1.
Click on the unpaid order you want to complete payment on. We can ship worldwide.
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Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address.
We have three shipping methods including expedited shipping, standard shipping and super saver shipping.
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You can only change the shipping address while your order is still in production. You can Contact US to send the correct shipping address. Our representatives will help you with that.
Once your order has been shipped, we cannot change the delivery address nor delivery options. The shipping fee will depend on the weight of the order.
It is possible to check the estimated shipping cost at the Checkout page.
To return items, first customers need to contact us within 14 days upon receiving their items. However, JJ’s House will issue a full refund including shipping for any damaged, defective, or mis-shipped items.
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Please contact our Customer Service to initiate the return process within 14 days upon receiving your item s. The item must be returned in its original condition.
The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached. We cannot process the return of any faulty item.
You may need to Contact US to initiate the return process within 14 days upon receiving your items. Our after-sales department will handle the issue thereafter.
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Yes, you can return any standard size item within 14 days of receipt of your item for a full refund excluding shipping fee, as long as it is unworn, unwashed, unaltered, undamaged, original tags attached.
Please send your request and correct email address to service JJsHouse. Our representatives will reply within 24 hours. Forget password Please click this link to reset your password.
If it doesn’t work, please Contact Uswith your permission, we will help reset the password for you. Currently we operate as a solely online business, which allows us to tailor to order, and to offer you a very wide range of garments at our lowest prices.
Our innovative approach brings you the best in formal wear at affordable prices — and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime.
All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you.
We work in close, fair partnership with our tailors. Can’t find what you’re looking for? Please don’t hesitate to. This dress is Made-To-Order. Whether you choose a standard size or custom measurements, our tailors craft each dress to order.
Looking for the perfect fit? Compare your unique measurements with JJ’s House’s measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.
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The dress was very beautiful,it was exactly what I wanted. Fit me perfectly. I got so many compliments for this beautiful dress. Beautifully made to perfect size, packaged well and delivered quickly despite Christmas holidays.
Looking forward to dressing up and wearing on up coming cruise.
20.02.2020 – I received my clothes in record time. Please be assured that your address can be chosen from our shipping countries drop-down list when you fill in the shipping address. Couture Jersey Scoop-Neck Dress. Flaunt what you got with the sexy bodycon dresses, stylish mini dresses, ruched dresses, open-back dresses, and the cut-out dresses.
I ordered the standard size on this dress in accordance with the size of my chest, as the skirt is not a fitted waist.
I was not disappointed.
Tons of compliments at the formal event I attended. As I am much heavier than the model US size 14 – 16 as I’m large chested I wasn’t sure how well it would fit me, but it was quite flattering.
My only so-so thought on the dress is that with this darker color it has no ‘blink’ to it. So I actually added a sparkly applicate where the gathers start at the empire waist.
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It was just the little extra the dress needed. Extremely well made. This is my second dress from jj’s I am so pleased with both dresses!
The first was my daughters wedding – the one I just got is for a wedding New Year’s Eve! They both fit perfectly!
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This dress is just beautiful. Needed to send measurements. Fit was perfect. I am so pleased with this purchase.
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JJ’S House will definitely be my go to place. My order is completed on time. I received my clothes in record time. It really fits me.
I only have positive feedback. My dress arrived in a very timely manner. I am so impressed with the way it was packaged.
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