Return Policy Please read the following return policy carefully before you make an order.
You agree with our return policy by default once purchasing at our store. Please understand that dresses don’t fit properly but are in accordance with the specifications you ordered can not be returned or exchanged.
04.03.2020 – What shipping methods do you offer? Username or Email. Forget your password? You are qualified to get a full refund if your items are defective, damaged. How I can change my email address?
You are not allowed to exchange or refund for the situation of “Everything is right, but I just don’t like it” and so on. We do not refund unconditionally.
You need to provide the pictures to prove the problems as detailed as possible and we have taken photos of dresses before delivery to avoid fraud.
Contact our customer service to initiate the return process within 7 days upon receiving your item s. We only accept products in their original condition, and we can’t process any products that are returned without our approval.
If you wish to return any or all parts of your order, you need to contact our customer service and obtain a “Product Return” form that must be included with your package.
Any returns without our approval can’t get any refunds or exchanges. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund.
Please notice that we will not accept any returned items by the color difference which is caused by your display monitor or the weather condition.
We understand that it is very important to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind.
However, it is important to note that our dresses are custom made, once the tailoring process has begun the materials cannot be reused.
The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.
Unpaid orders will be canceled automatically after 3 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
Orders that are not paid within 72 hours will be canceled automatically by our system. Your satisfaction is of utmost importance to our team. Upon the arrival of your package, it is suggested that you check and make sure the dress has been made in accordance with your order specifications.
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Please try on your dress as soon as possible without altering, removing the tags, or washing the dress. If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
You are qualified to get a full refund if your items are defective, damaged. If you believe your items were damaged during delivery, you must first obtain “Proof of Damage” documentation from your delivery carrier, which needs to be included in your returned package.
Can I change my shipping address? Long sheath dress formal wear plus size I bought the dress and I chose custom size, however because there were no reviews of this dress in this particular colour, I was quite anxious of what it would look like, however when the dress came, I absolutely loved the way it looked on me!
If you wish to refund, you will need to cover the cost of shipping the product back to us. After returning the dress, we will inspect the dress to ensure that the defect was our responsibility, upon which we will offer you a complete refund within 30 days.
We hope you can understand. As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements.
To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications.
If your dress size differs from the specifications of your order by more than one inch, please feel free to choose from the following options:.
You are encouraged to find a local tailor to make adjustments. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
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You are allowed to send back the dress for free alterations ,but you need pay for the back and forth shipping. Without customer service department’s confirmation, we do not accept your case.
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Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
You can go to a local tailor or a professional seamstress to have the dress re-sized at your own cost. Please notice that if your order specifications differ too greatly from the final sizing request, re-sizing may not be possible.
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Notice: We do not accept any returns or refunds if the size is right according to your own order information which is actually measured in wrong size by yourself.
We suggest you custom your size but not choose standard size, and make measurements by a professional local tailor. The settings of your computer screen may alter the color of the pictures shown on our site.
Slight color aberration of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact customer service to make sure if a return or refund is possible.
Note: We do not accept any returns or refunds if the color is right according to your color information on the order. If you love the color shown on pictures, please choose the option: “as picture” but not the color you consider in your mind.
Please note that items returned in unacceptable condition will not be processed as refunds and will be shipped back to you. If your returns or refunds are accepted, we will send you a return address.
Please do not return to our company addresses or addresses on the express’ “shipping from”. Our QC department will check the items you return but not main companies, authorized stores or factories.
If you return to a wrong address, the item will be shipped back to you. If you choose “Rush Order” in our site, the rush order fee will not be refunded.
Customers bear the freight of returns when returns, exchanges or refunds are accepted. Please don’t buy if you care about this.
Submit a return request at contact us to customer service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.
Please notice that returns will not be accepted without prior approval from our customer service. Once our customer service has approved your request, we will provide you with return address as well as a product return form that must be filled in and included with your return.
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Please send the item s through your local post office within business days once you have received the form. Include the product return form with your return.
Once received at our facility, your return will be processed in within 24 hours. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account.
It’s Around 30 days From January to Aprilit’s busy season together with spring festival holiday, so produce time will be long.
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If you choose Rush Order, delivery time is Within days including weekend. How to Order Custom Dress? Give us your custom measurement, color and other requests in the note list, then we will confirm with you again when receiving your order.
If you want to give us your custom measurement, we need the following measurement. Return Policies In Brief 0. You are not allowed to exchange or refund for the situation of “Everything is right, but I just don’t like”.
We sure do! Our product can ship to over countries worldwide.
How to order several dresses at a time? It’s easy to order several dresses at a time, Just choose custom size or standard size, then add it to cart, click “CHECK OUT”, you will be directed to the second page, On second page, you can edit quantity, then give us all the information in the note, for example Dress A Bridesmaid name: Color: Measurement: Dress B Payment Methods.
Brief 0.
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General Return Policies 1. Cancellation Policies We understand that it is very important to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind.
Once your order has been shipped, it can’t be canceled. Returning for Replacement or Refund Your satisfaction is of utmost importance to our team.
Defective, Damaged Items You are qualified to get a full refund if your items are defective, damaged. Sizing or Fitting Issues As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements.
You can check the tailoring period on the product page. Orange Long sheath dress formal wear plus size Forget your password? Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund.
Size Deviation If your dress size differs from the specifications of your order by more than one inch, please feel free to choose from the following options: You are encouraged to find a local tailor to make adjustments.
Dress is the size you ordered but does not fit Please understand that dresses that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.
Color Mismatch The settings of your computer screen may alter the color of the pictures shown on our site. Special Policies 4.
Return Process 5. Do you accept orders placed outside of the US?
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If you choose rush order, delivery time is days including weekend. If you choose norma delivery, delivery time is days or even earlier From May to Dec It’s Around 30 days From January to Aprilit’s busy season together with spring festival holiday, so produce time will be long.
Choose an option Default Custom made add note in shopping cart. Envy This Collect.
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